Using Lean Six Sigma to Improve Customer Service within Government Agencies

Customer service is important to government agencies for both internal and external stakeholders. For external stakeholders, such as citizens, businesses, and visitors, customer service is a critical factor in building trust, satisfaction, and loyalty. Most enterprises take customer service very seriously, monitoring service levels to track their performance and note when improvements need to be […]

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Robotic Process Automation

Robotic Process Automation (RPA) is a trend in business office software tools. Like assembly line robots, RPAs automate an organization’s routine tasks and standard decision-making based on real-time data and full implementation and execution of process business rules. In some enterprises, RPAs can significantly automate routine tasks, improving performance, throughput and delivery while reducing costs

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Does Your Organization Need Process Re-Engineering? — 8 Questions to Ask

Many organizations assume their operational processes are efficient because they have standard operating procedures and experienced staff conducting them.  Further, organizational leaders often assume that since they are not made aware of any challenges, the organization is running as efficiently as possible. Nothing could be further from the truth. Here are 8 questions to help

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