CIO Magazine recently published an interesting article that clearly identifies the pitfalls of digital transformation.
The goal of every digital transformation is process improvement – not digital transformation. Transforming an inefficient manual process into a digital process yields an inefficient digital process. Thus the mantra: Process Before Tool – improve the process before implementing new digital tool.
Digital Process Simulation Read More »
Ensuring a government agency’s business processes can support the organization effectively is essential for adapting and responding quickly to customer demand. Lean Six Sigma offers a wide range of tools and methodologies that government agencies can utilize to improve their business processes to maintain operational efficiency, improve organizational performance, and remain sustainable. Using Lean Six
Lean Six Sigma helps government agencies improve their processes Read More »
CIO Magazine recently published an interesting article that clearly identifies the pitfalls of digital transformation.
The goal of every digital transformation is process improvement – not digital transformation. Transforming an inefficient manual process into a digital process yields an inefficient digital process. Thus the mantra: Process Before Tool – improve the process before implementing new digital tool.
7 Sins of Digital Transformation Read More »
Customer service is important to government agencies for both internal and external stakeholders. For external stakeholders, such as citizens, businesses, and visitors, customer service is a critical factor in building trust, satisfaction, and loyalty. Most enterprises take customer service very seriously, monitoring service levels to track their performance and note when improvements need to be
Using Lean Six Sigma to Improve Customer Service within Government Agencies Read More »
