Ensuring a government agency’s business processes can support the organization effectively is essential for adapting and responding quickly to customer demand. Lean Six Sigma offers a wide range of tools and methodologies that government agencies can utilize to improve their business processes to maintain operational efficiency, improve organizational performance, and remain sustainable.
Using Lean Six Sigma (LSS) to examine an organization’s internal processes can help identify defects and develop solutions to address those issues. Not only can an agency resolve its process challenges, but it can also transform its business to be capable of performing at a high level in the present and future. These tools and techniques can be seamlessly implemented within any organization, regardless of the business or agency. Implementation of LSS tools and techniques within the government is the perfect application for Lean Six Sigma as it enhances performance and delivery of necessary services, in a cost-effective, structured approach. Additional benefits to Lean Six Sigma in the government include:
- Comprehensive, documented business processes that can serve as instructions for knowledge transfer and training.
- Strategic alignment of processes with an organization’s goal/mission statement.
- Opportunity to continuously improve organizational processes, even after the LSS project is concluded – Continuous Process Improvement.
- Support in developing IT requirements for new or modernizing systems.
- Better allocation of organizational resources across the enterprise.
The Efficiency Group has developed a proprietary methodology, called HELIX, which is grounded in Lean Six Sigma tools and techniques. The HELIX methodology leverages an agency’s DNA, its People, Processes, Systems and Data and offers a systemic, data-driven approach to improving organizational functions and processes in a cost-effective manner.